Dr Shanavas Elayedath

Dr. Shanavas Elayedath's work experience begins with their current position as Customer Experience Quality Principal at du, where they manage a CX team and develops the Voice of Customer framework. Prior to this, they served as a Product Manager at Xische & Co and Abu Dhabi TAMM, where they developed product roadmaps and business requirements, resulting in increased revenue and customer satisfaction. Dr SHANAVAS also managed teams and aligned product development with objectives. Before that, Dr. Elayedath worked at Emirates as a Scrum Master/Business System Analyst, facilitating customer focus groups and participating in planning activities. Dr SHANAVAS also held roles as a Business System Analyst and Senior Software Engineer. Earlier in their career, they were an Angel Investor and Product Manager at POSICS TECHNOLOGIES PRIVATE LIMITED and a Database Administrator at Photon Infotech. During these positions, they led product teams, collaborated with external partners, evaluated open-source features, and planned for growth and changes.

Dr. Shanavas Elayedath has a diverse education history. In 2020, they obtained their Doctor of Philosophy (Ph.D.) in Computer and Information Systems Security/Information Assurance from Universidad Azteca European Programmes. Prior to that, they completed their Master of Computer Applications (MCA) degree from the University of Calicut in 2006. In 2002, they earned a Bachelor of Science (BSc) degree in Maths, also from the University of Calicut. Additionally, Dr. Elayedath has acquired various certifications over the years, including ITIL® Foundation, Certified SAFe® 4 Agilist, and Certified SAFe® 4 DevOps Practitioner, among others.