Muna Juma Alajami

Muna Juma Alajami has a range of experience in various industries. Muna Juma currently works as the Head of CX and Customer Journey & Service Design Lead at du, where they oversee the design of customer experiences and strategies in alignment with digital transformation efforts. Prior to that, they co-founded DataNomics Technologies and worked as a Business Mentor at e7 by POAG.

In the past, Muna worked at Dubai Airports in various senior roles, including Senior Programme Manager and Senior Development Manager, where they led strategic program management and product design projects. Muna Juma also worked as a Product & Service Design Manager, responsible for managing terminal design and customer segmentation.

Muna also gained experience as an Airport Strategy Trainee at IATA Training and HSE Officer at Dubai Civil Aviation Authority. Muna Juma began their career as a Project Analyst at Barclays.

Muna Juma Alajami has a diverse education history spanning multiple institutions and areas of study:

- From 2019 to 2024, Muna pursued a Ph.D. in Management Science at Strathclyde Business School.

- In 2017 and 2018, Muna completed an MBA with a specialization in Strategic Management at Strathclyde Business School.

- In 2016 and 2018, Muna obtained an Airport Strategic Management Diploma from IATA Training.

- From 2005 to 2007, Muna earned a Bachelor of Applied Science degree in Computer Systems Networking and Telecommunications from the Higher Colleges of Technology.

- From 2001 to 2005, Muna completed a High Diploma in Computer Systems Networking and Telecommunications at the Higher Colleges of Technology.

In addition to Muna's academic accomplishments, they have obtained several certifications or participated in programs to enhance their skills and knowledge:

- Certified SAFe® 5 Agilist from Scaled Agile, Inc. (2021)

- Senior Certified Professional Coach (SCPC) from the International Coaching Federation (2020)

- Certified Kaplan-Norton BSC Strategy Execution from Palladium: Make It Possible (2020)

- High Impact Leadership certification from the University of Cambridge (2019)

- HIGH5 Strengths Test certification from HIGH5TEST (2019)

- Certified Institutional Consultant (LMGO) from the Arab Institute For Accountants and Legal (2019)

- Certified Strategic Planning Manager (LMGO) from the Arab Institute For Accountants and Legal (2019)

- Certified Trainer in Public Corporations (IATSO) from the Arab Institute For Accountants and Legal (2019)

- SHRM - 60PDCs (Professional Development Credits) from Coach Transformation Academy (2019)

- Various airport-related certifications from IATA Training (2016-2018)

- Construction Design and Management Regulation 2015 certification from the British Safety Council (2015)

- Managing Safety certification from IOSH Trainers (2015)

- Construction Safety for DA certification from the British Safety Council (2015)

- Airport Management Programme certification from ILM (2014)

- Networking Professional Certificates (Cisco CCNP and CCNA) from Cisco Networking Academy (2007)

- PRINCE 2 Foundation certification (Project In Controlled Environments) from APM Group (2005)

This summary provides a concise overview of Muna Juma Alajami's educational journey and professional development.