Naomi Fiddes-Baron

Head of Customer Experience at e-bate Limited

Naomi Baron has a diverse work experience spanning various industries. Their most recent position was as the Head of Customer Experience at e-bate Limited, where they managed the Customer Success and Technical Support teams. Prior to that, they worked as the Customer Service Manager at QED Environmental Systems Ltd, overseeing customer experience and technical engineering teams. Naomi also served as the Customer Services Manager at BCA Marketplace, where they played a key role in launching the customer service aspect of the logistics contract. Additionally, Naomi has experience as a Customer Success Manager at Enable and as a Commercial Lead at Enable Software, specializing in software development and rebate management solutions. Earlier in their career, they held roles at Cooper Solutions Limited, including Head of Solution Account Management and Business Development Manager. Naomi has a strong background in customer service, customer success, and project management.

Naomi Baron attended Coventry University from 2006 to 2009 where they completed their Bachelor of Arts degree in Fine Art.

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Timeline

  • Head of Customer Experience

    May 1, 2023 - present

  • Head of Customer Success

    December, 2022

  • Senior Customer Success Manager

    June, 2022