Brian Lapointe

Brian LaPointe, CFE has a diverse range of work experience in the field of fraud investigation and prevention.

Brian currently holds the position of VP, Fraud Operations Manager at Eastern Bank, a role they started in November 2022.

Prior to their current role, Brian worked at Chime as the Senior Manager, Dispute Investigation Programs from August 2021 to November 2022. During their time at Chime, they were responsible for driving the strategy, growth, and effectiveness of Chime's global Dispute Experience Program.

Before joining Chime, Brian was the AVP, Head of Fraud Operations at Genpact from January 2020 to August 2021. In this role, they led a team of over 200 associates and was responsible for defining and driving the strategic roadmap for client delivery, team structure, quality, and process improvements.

From November 2017 to January 2020, Brian worked at WEX as the Manager, Global Fraud Operations. Brian managed a global fraud team and was responsible for the mitigation, prevention, detection, investigation, and adjudication of complex financial claims.

Before WEX, Brian held various managerial positions at WellCare Health Plans, Universal American, Pulselight, MCNA Dental: Managed Care of North America, L&W Investigations, and ICS Merrill. These roles involved overseeing special investigation units, conducting fraud investigations, implementing analytics solutions, and training and managing teams.

Overall, Brian LaPointe, CFE has extensive experience in leading fraud operations and investigation teams, implementing fraud prevention strategies, and driving operational efficiency.

Brian LaPointe, CFE, holds a Bachelor of Science degree in Organizational Leadership from Northeastern University. Their education in this field was completed in 2022. Prior to that, they attended Middleborough High School from 1989 to 1993 and graduated with honors. Additionally, they pursued studies in Marketing and Business Law at Bryant University, although the duration and degree obtained are not specified. Brian LaPointe has also obtained certifications including Certified COPC CX Implementation Leader from COPC Inc. in January 2021, and Certified Financial Examiner (CFE) from the ACFE New York Chapter (NYCFE) and Certified Fraud Examiner (CFE) from the Association of Certified Fraud Examiners (ACFE) in January 2017.