Warren Ilustre

Warren Ilustre has extensive experience in customer experience and quality management roles. From 2021, they serve as the Head of Customer Experience at East West Banking Corporation, where they developed and implemented customer-centric strategies to improve customer satisfaction and loyalty. Prior to this, Warren worked at Citi, holding various leadership positions such as Vice President for Customer Experience and Vice President for Total Quality Management. In these roles, they implemented reporting and business intelligence projects, designed customer feedback and concern management processes, and deployed strategic initiatives to enhance the overall customer experience. Warren's experience in quality management dates back to their tenure as Assistant Vice President and Quality Manager at Citi. Their efforts have resulted in improved Net Promoter Scores (NPS) and Customer Satisfaction (CSAT) ratings.

Warren Ilustre holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Ateneo de Manila University. Warren has also obtained various certifications in leadership, communication, customer experience, and mindset development from LinkedIn. These certifications were obtained in the year 2023.