BK

Brandon Kohrs

Customer Success Manager at eGain

Brandon Kohrs has a diverse work experience spanning over several industries. Their most recent position is as a Customer Success Manager at eGain Corporation, where they started in April 2022. Prior to this, they worked at Lumen Technologies as a Customer Success Advocate from January 2021 to April 2022 and as an Account Manager II from April 2020 to January 2021. Before joining Lumen Technologies, Brandon worked as an English Teacher at the American Eagle Institute from November 2019 to January 2020. Brandon also has experience in account management and client support, having worked at ADP as an Account Manager from January 2019 to November 2019 and as a Client Support Specialist from May 2018 to January 2019. Brandon's earlier work experience includes being a Pawnbroker at Florida Pawn & Gun from January 2014 to May 2018 and a Produce Associate at Winn-Dixie from August 2011 to December 2013.

Brandon Kohrs completed their Bachelor of Business Administration (BBA) degree in Integrated Business from the University of Central Florida in 2017. Brandon has also obtained several certifications, including "Customer Success Academy - Advanced" and "Customer Success Academy - Foundational" from McKinsey & Company in January 2022. In addition, they acquired certifications in "Critical Thinking" from Lynda.com in March 2018 and "Value-Based Pricing" from Lynda.com in October 2017.

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Timeline

  • Customer Success Manager

    April, 2022 - present