Mark Horgan

Mark Horgan has a diverse work experience spanning different industries. Mark is currently working as a Senior Customer Success Manager at eGain Corporation, a position they started in April 2021. Prior to that, they worked at Oracle from 2016 to 2021. At Oracle, they held various roles including Consulting Sales Manager - Inside Sales from March 2019 to April 2021, Customer Success Manager and Team Lead for ERP Cloud Solutions from September 2017 to March 2019, and ERP Customer Success Manager from August 2016 to September 2017. In these roles, they collaborated with multiple teams within Oracle and was responsible for understanding and implementing customer needs.

Before their time at Oracle, Mark worked at State Street as a Global Stock Processor from April 2014 to May 2016. This role involved submitting stock trades using internal tools and ensuring accuracy. It was a part-time position while they were attending college. Overall, Mark has demonstrated their expertise in customer success and sales management throughout their career.

Mark Horgan attended the University of Massachusetts Amherst from 2012 to 2016, where they obtained a Bachelor of Business Administration (BBA) degree with a focus on Marketing. In April 2022, they also earned a certification in "Engagement Preparation Best Practices for Customer Success Management" from LinkedIn.