Customer Experience & Market Insights
About
The Customer Experience & Market Insights team at Elisa Oyj is dedicated to enhancing customer satisfaction and driving business growth. They analyze market trends, gather customer feedback, and implement strategic solutions to improve the overall customer journey. This team collaborates closely to ensure that products and services align with customer needs and market demands, leveraging insights to optimize online sales and value management.
Team members
Annamaija Pelkonen
GTM Lead
Era Kuraja
Product Owner
Johanna Sinkkonen
Director, Customer Insights
Katja Bäckström
Director, CX Business Solution...
Mirette Kangas
Director Of Business Excellenc...
Noora Lainio
Vp, Customer Experience & Grow...
Simo Lattu
Team Manager, Online Sales
Susanna Flink
Marketing Lead
Tuure Mutanen
Customer Value Management Lead
Valentina Buder
Senior CX Designer
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