Insurance Customer Service Representative

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.

Entrata Software in Lehi, Utah is seeking an entry-level Insurance Customer Service Representative (CSR) to join our team. The CSR will provide essential customer support within the insurance domain, applying foundational knowledge to address routine inquiries, policy updates, and basic problem-solving tasks. This role involves collaborating with colleagues, following established procedures, and contributing to projects under supervision during the probationary period. The ideal candidate is detail-oriented, possesses strong communication skills, and is eager to develop their expertise within the insurance industry.

This position will require in-office work and is currently 3 days a week in Lehi with the possibility of additional based upon needs

Minimum Qualifications

• Basic understanding of insurance industry practices and concepts.
• Proficiency in using computer applications for data entry and record keeping.
• Strong written and verbal communication skills.
• Ability to follow standard instructions and established processes.
• Demonstrated problem-solving skills within a limited scope.
• Detail-oriented approach to completing tasks accurately.
• Collaborative mindset for effective teamwork.
• Eagerness to learn and develop competence.
• Ability and desire to suggest/gauge customers interest in additional products and services where appropriate and within applicable state and federal law.
• Ability to work in Lehi, Utah.

Preferred Qualifications

• College or university degree in a relevant field or equivalent work experience.
• Familiarity with Entrata software and tools.
• Previous customer service experience in the insurance sector.
• Intermediate knowledge of insurance principles and terminology.
• Ability to adapt to evolving processes and procedures.
• Demonstrated ability to handle a high volume of customer interactions.