Lucia Subikova

Lucia Subikova has a diverse work experience spanning over two decades. Lucia started their career at OMV, where they worked as a Customer Sales Service representative, handling orders and providing administrative support to the sales team. Lucia later transitioned into a Pricing & Delivery Coordination role, analyzing deviations in actual results versus budget and creating reports for management.

In 2006, Lucia became a Performance Manager at OMV, where they were responsible for tracking and supporting the performance of selected countries and profit centers. Lucia played a crucial role in budgeting, strategy creation, and implementing CRM systems in multiple countries. Additionally, they created benchmarking models and developed goals and KPI structures for the sales staff.

In 2008, Lucia joined Danisco/DuPont as a Finance Service Manager, overseeing finance operations for a period of six years.

Since 2014, Lucia has been working at ESET, initially as a Business Process Analyst in the Sales and Marketing division. Their responsibilities included mapping and designing processes, providing consultations on process improvements, and leading projects for improvement implementation.

Currently, Lucia holds the position of Director of Global Processes, Customer Satisfaction, and Research at ESET. Their role involves creating a long-term vision of process excellence, defining process improvement strategies, and collaborating with management on business management framework and tool implementation.

Lucia Subikova obtained an Engineer's degree in Business Administration and Management from Ekonomická univerzita v Bratislave from 1997 to 2002. In 2013, they also obtained a Six Sigma Green Belt certification.