Joyce Gusman

Joyce Gusman is an experienced professional in service delivery and revenue cycle management, currently serving as a Service Delivery Manager at Ontario Systems since October 2020. Prior to this role, Joyce held several key positions, including Senior Revenue Cycle Consultant at Optum360, where responsibilities included assessing processes for acute care facilities and ensuring software alignment with business needs. Joyce's previous experience encompasses directorial roles at Emdeon, managing strategic partnerships, and at MED3000, overseeing accounts receivable and significantly reducing outstanding amounts. As an Implementation/Support Liaison at OptumInsight, Joyce managed teams interfacing between product implementation and support, while also contributing to 5010 implementation efforts. Joyce began the career as an Operations Analyst at Human Arc, focusing on EDI protocols and RCM software. Joyce holds a Bachelor of Science in Business and Public Administration from the University of Arizona.