Michael Sowden

Global Head Of People Experience HSBC Group Contact Centres at First Direct Limited

Michael Sowden's work experience starts in 1994 at HSBC, where they worked as a Corporate Banking Manager in various locations in the UK until 2002. Michael then joined first direct in 2002 and held several roles, including Regional Head of Quality for HSBC Group Contact Centres EMEA from 2013 to 2015, Head of Service Quality from 2005 to 2012, and Manager of the Complex Sales Team from 2002 to 2005. Michael currently works at first direct as the Global Head of People Experience for HSBC Group Contact Centres, a position they have held since 2019.

Michael Sowden has a degree in Finance from the Institute of Bankers & Institute of Financial Services. Michael obtained the ACIB and CeFA qualifications during their time at the institute. No specific information regarding the start and end years of their education was provided.

Links

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Peers

Becca Hanson

Head Of People Strategy

Rachel Sowter

Head Of Risk, First Direct (hsbc)

Matthew Higgins

Head Of Brand

Timeline

  • Global Head Of People Experience HSBC Group Contact Centres

    February, 2019 - present

  • Regional Head Of Quality HSBC Group Contact Centres EMEA

    January, 2013

  • Head Of Service Quality

    January, 2005

  • Manager Complex Sales Team

    December, 2002

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