Heather Craig

Heather Craig has extensive work experience in various roles related to customer experience, program management, and human resources. Heather began their career at Arthur Andersen Business Consulting as a Consultant, where they worked on shared services implementation and payroll system rollout projects. Heather then joined MarketSphere Consulting as a Senior Consultant, primarily focusing on HR policies and procedures, recruitment, and employee development programs. Heather later joined ADP as a Systems Consultant, providing technical software knowledge and conducting business process review sessions for clients. Heather also served as a Client District Manager at ADP, managing client relationships and offering HR outsourcing solutions. After that, Heather worked at MarketSphere Consulting as a Manager, assisting a leading auto parts retailer with the implementation of a new HR, benefits, absence management, and payroll system. Heather then joined First National Bank of Omaha, where they held various positions, including Director Customer Experience, Director Product Owner, and Customer Experience - Enterprise Program Lead. In these roles, Heather was responsible for program management, project planning, process improvement initiatives, and ensuring high-quality customer service. Heather also managed teams and coordinated resources to align with program objectives. Overall, Heather has demonstrated expertise in customer experience, program management, and HR solutions throughout their career.

Heather Craig received a Bachelors of Science in Business Administration with a focus on Management and Marketing from the University of Nebraska at Omaha, where they studied from 1995 to 1999. Before attending university, they completed their high school education at Millard North High School from 1991 to 1995.