Rasheed K.

Rasheed K. has extensive work experience in customer and partner success, primarily within the technology and software industry. Rasheed began their career at Cineworld Cinemas Ltd as a Team Member and later became a Supervisor, responsible for customer service, cash handling, and troubleshooting. Rasheed then worked at Sage as a Customer Support Technician before joining Cintra HR & Payroll Services as a Second Line Technical Support Consultant, providing support for payroll software. After that, they joined City Electrical Factors as an Application Support Analyst, troubleshooting and fixing issues with manufacturing and inventory management software. Rasheed then moved to Vena Solutions, where they held several roles, including Application Support Engineer, Customer Success Manager, and Partner Success Manager. In their most recent role at Fluence Technologies, they serve as the Director of Customer & Partner Success, leading initiatives in customer and partner success for the EMEA region. Throughout their career, Rasheed has demonstrated strong problem-solving skills, a proactive approach to incident management, and a focus on delivering high levels of customer satisfaction.

Rasheed K. attended Harrow College from 2007 to 2008, where they studied Computer Science. Rasheed later pursued a degree in Bsc Digital Technology Computer Network Technology from the University of Hertfordshire, graduating in 2014. Their field of study focused on Network and System Administration/Administration. Additionally, Rasheed K. obtained several certifications, including Sandler Sales Training from Sandler Training in January 2020, and Intro + Adv SQL from The Knowledge Academy in November 2016. Rasheed also holds certifications in Payroll Technician from CIPP and Sage 50 Payroll / Sage Instant Payroll from Sage, although the specific months and years of obtaining these certifications are not provided.