Marcos M.

Marcos M. has extensive work experience in the field of client services and technology operations. From 2013 to 2019, they worked at Canon Solutions America, where they held various roles such as Client Services Lead Representative and Technology Operations Representative. In these positions, Marcos was responsible for overseeing operational requirements, managing equipment service and maintenance support, and ensuring client satisfaction. Marcos also served as the first point of contact for clients' IT departments and successfully increased MFD uptime while reducing costs. Prior to this, Marcos worked as a Client Service Representative at Canon Solutions America and as a Canon Service Representative at Kawasaki Rail Car. Additionally, Marcos has experience as an Owner of a photography group called NYC Shutterbugs, where they led a team, organized events, and taught photography skills. In 2019, they joined Fordham University as a Canon - Client Services Lead Representative.

Marcos M. completed their high school education at Cardinal Hayes High School from 2001 to 2005, earning a Regents Diploma. In addition to their high school education, Marcos has obtained multiple certifications, including advanced Excel formatting techniques, advanced Excel formulas and functions, creating charts in Excel, creating a basic dashboard in Excel, in-depth Excel pivot table knowledge, Final Cut Pro Essential Training, Emotional Intelligence for Project Managers (Blinkist Summary), Success Habits, OneNote 2016 Essential Training, OneNote tips and tricks, Word Essential Training (Office 365/Microsoft 365), Customer Service Foundations, and various other courses related to Excel and Final Cut Pro. The exact dates of their certifications are not provided.