Saara Kuvaja

Saara Kuvaja is a seasoned professional in customer success management with extensive experience across various industries. Currently serving as a Senior Customer Success Manager at Freshworks since March 2024, Saara focuses on enhancing value for North European strategic customers through AI-powered service solutions. Prior roles include Senior Customer Success Manager at unitQ, where Saara leveraged AI analytics for user feedback, and at SurveyMonkey, facilitating customer experience and feedback measurement. Previous experience includes significant tenures at Gartner and Flashbay, where Saara honed skills in strategic client management and team leadership. Early career roles encompass quality management and market research, complemented by a solid educational background in psychology and humanities from Lauttakylän lukio.