Claims Trainer

Join our dynamic team of innovators, creators, and problem solvers! At Frontline Insurance, we're on a mission to Make Things Better! We believe in fostering a collaborative, inclusive, and growth-oriented work environment where every team member can thrive and make a meaningful impact.

At Frontline Insurance we're more than just a workplace – we're a community of talented individuals dedicated to Integrity, Patriotism, Family and Creativity. Join us in shaping the future of Insurance and let's achieve remarkable things together. Your next career adventure starts here!

SUMMARY

The Claims Trainer serves as a resource and is responsible for the creation, development and delivery of training to the Claims Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Exemplify professional and ethical behavior

• Identify training needs for the Claims Department and recommend solutions

• Create, develop and deliver training utilizing various written and verbal methods and materials including but not limited to presentations, video job aids, PowerPoints, Workflows, coaching, mentoring and other educational materials

• Create and maintain letters, forms and templates as needed

• Promote consistency of claim handling

• Recommend processes for greater efficiency and improved claim handling

• Work cohesively with the Team as well as independently to timely complete tasks/projects

• Collaborate with other members of the Claims Department and other departments in the organization

• Monitor and evaluate claim handling

• Timely completion of assigned tasks and projects

• Maintain knowledge and compliance of company procedures, claim related statutes and insurance regulations and other legal requirements

• Assist with Quality Assurance file audits if needed

• High level of customer service for internal and external clients/partners

• Contribute to the goals and objectives of the Team and the organization

• Overnight travel may be required as well as extended work hours beyond regular business hours including weekends and holidays during a catastrophe response and/or as needed.

SUPERVISORY RESPONSIBILITIES   

This position has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE  

• Bachelor's degree
• Minimum of 7 years of property insurance claims experience; field claim handling and/or claims training experience is preferred

CERTIFICATES, LICENSES, REGISTRATIONS

• Florida 520/620 Adjuster License
• Ability to obtain adjuster licenses in Alabama, Georgia, North Carolina and South Carolina as well as any other states required within 90 days of hire date

QUALIFICATIONS

• Exceptional oral and written communication skills

• Knowledge and understanding of claim related statutes and applicable insurance regulations and legal requirements

• Comprehension of policy contracts and proper application of policy coverages

• Organizational and time management skills

• Flexible in handling multiple tasks

• Self-motivation

• Sound judgment and decision making abilities

• Strong working knowledge of Xactimate, XactAnalysis, XactContents, Adobe and Office 365 programs such as Outlook, Word, Excel, Microsoft Teams, PowerPoint and Power BI

• Prior knowledge and experience in the use of Guidewire is beneficial

• Advanced knowledge of construction and repair methods

• Ability to read, write and comprehend instructions and correspondence

• Ability to effectively present information and training in one-on-one and group settings

• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

• Ability to compute rate, ratio and percentage and to draw and interpret bar graphs

• Ability to apply common sense understanding to carry out instructions

LANGUAGE SKILLS

Must possess the ability to read and comprehend detailed instructions, correspondence, and memos as well as write simple correspondence. Must also be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Must be proficient with the following: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Frontline Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.

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