Hitesh Sharma

Hitesh Sharma has over eight years of work experience in the field of software engineering and quality assurance. Hitesh started their career in 2012 as a Quality Engineer at AMD, where they tested graphics drivers and validated the Open-GL component in GPU driver software. After working at AMD for about a year and a half, they joined Gainsight in 2013 as a QA Engineer. In this role, they were involved in gathering testing requirements, designing test plans, and deriving test cases. Hitesh also tested applications on different browsers and ensured that the code base was bug-free. Hitesh's next role at Deloitte began in 2015 as a Quality Engineer, specifically as a UX QA Analyst. Hitesh worked closely with the client to understand their business requirements and create test scripts related to UI/UX. Hitesh also provided user experience recommendations to the client. In 2017, Hitesh returned to Gainsight, this time as a Senior Software QA Engineer. In this role, they worked closely with the product management team, designed comprehensive test plans, oversaw the tasks of two QA teams, mentored new members, and responded to customer queries. Hitesh also collaborated with the documentation team to ensure features were documented with examples. In 2019, Hitesh was promoted to Lead Software QA Engineer at Gainsight. In this role, they continued to play a key role in the development and testing process, but with additional responsibilities in leadership and management. Most recently, in February 2020, Hitesh was promoted to Engineering Manager at Gainsight.

Hitesh Sharma completed their primary and secondary education at G.Pulla Reddy High School from 1997 to 2005. Following this, they pursued a Bachelor of Technology (B.Tech) degree in Electronics and Communication Engineering (ECE) from Jawaharlal Nehru Technological University, which they successfully completed from 2007 to 2011.

In 2011, Hitesh attended Reliance Global Service to obtain a Certified Associate in Software Testing (CAST) degree, specializing in Testing Tools.

Additionally, they have received several certifications to further enhance their skills and knowledge. In 2015, Hitesh completed the "Programme in User Experience Design for Web, Enterprise and Mobile" from Design Incubator Research & Development Labs. Hitesh furthered their education in 2016 by obtaining the ISTQB Foundation Level certification from the International Software Testing Qualifications Board (ISTQB). In 2017, Hitesh completed the "UpGrad Product Management Program" from UpGrad.

It is important to note that no information is available about specific months or years for the "Customer Success Management 101" certification from Udemy.