Martin Hensley

Martin Hensley has a diverse work experience spanning over several companies. Martin is currently working at Genesis Financial Solutions as an Endpoint Engineer, L3, where they administer user accounts with various systems and troubleshoots system and user-based issues. Prior to this, they worked as a Senior Engineer, Desktop Engineering L3 at GAVS Technologies, where they performed similar tasks. Martin also has experience as an IT Consultant, Desktop Support L2/L3 at Noesis Group, Inc, where they processed ServiceNow tickets and monitored their progress. Before that, Martin worked at Verizon Wireless, first as an MTS II - Computer Ops, where they executed data analysis and monitored ticket progress, and later as an Analyst - Customer Service/Technical Support and Coordinator - Technical Support, where they provided troubleshooting and support. Their earliest role was as a Technical Support Representative at Mustek, Inc., where they resolved customer concerns and provided assistance with PC and Mac operating systems.

Martin Hensley attended Saddleback High School in Santa Ana, CA from 1992 to 1996, but they did not obtain a degree or declare a field of study during this time. In terms of additional certifications, they received various certifications related to Microsoft Windows systems administration and support. Martin obtained the COMPTIA A+ certification from CompTIA in February 2014. Subsequently, they earned multiple Microsoft certifications including MCTS: Windows 7, Configuration; MCSA: Windows 7 Microsoft Certified Systems Admin; MCP: Microsoft Certified Professional; MCITP: Enterprise Desktop Support Technician on Windows 7; MS Windows 7, Enterprise Desktop Support Technician; and MS Windows 7 Config, all from Microsoft, with different dates of completion in 2014. Martin also acquired certifications such as Windows 10 Administration from Lynda.com in March 2017, Learning System Center Configuration Manager from Lynda.com in November 2018, and Microsoft System Center Configuration Manager Essential Training from Lynda.com in December 2018. Most recently, they obtained a certification in Windows 11: Administration from LinkedIn in December 2022.