Rick Schultz

Rick Schultz, MBA, has a diverse work experience spanning various industries and roles. Rick is currently working at Genesis Financial Solutions as an IT End User Support Manager, responsible for managing IT services and delivering excellent customer service.

Prior to that, Rick worked at San Diego State University as the Associate Director of IT User Services. In this role, they implemented ITSM and ITIL best practices using ServiceNow, developed a strategic roadmap and budget, and engaged stakeholders to drive value and achieve success through KPIs. Rick also served as the Co-Chair of the IT Division Diversity, Equity & Inclusion Committee, where they established strategies and goals for diversity and inclusion initiatives.

Before their time at San Diego State University, Rick had their own entrepreneurial venture as the Co-Founder and Owner of a co-working space and café. Applying their MBA knowledge and skills, they successfully managed the business operations in a highly competitive market.

Earlier in their career, Rick held leadership roles at Standard & Poor's in the EMEA region. As the Senior Director of IT Enterprise Application Support Operations, they provided strategic leadership for technical support operations and implemented ITSM/ITIL initiatives. Rick also served as the Director of EMEA Technical User Support, where they exceeded customer satisfaction targets and achieved cost savings through vendor management. Additionally, Rick worked as the Manager of UK, Middle East & Africa Technical User Support, overseeing a team and leading the Remedy ITSM tool upgrade.

Overall, Rick brings a wealth of experience in IT service management, strategic planning, customer service, and entrepreneurship to their current role at Genesis Financial Solutions.

Rick Schultz, MBA has a strong education history in business administration and leadership. Rick obtained a Master of Business Administration (MBA) degree from the University of Warwick - Warwick Business School, specializing in Business Administration and Management, from 2014 to 2019. Prior to that, they completed a Leadership Certificate Program from Mercer County Community College in 2008-2009.

In addition to their formal education, Rick Schultz has earned several certifications to enhance their skill set. Rick is a certified ServiceNow Administrator, having obtained certifications through various delta exams in different versions of the platform, including Rome Delta Exam in 2022, Paris Delta Exam in 2020, and Orlando Delta Exam in 2020. Rick also holds a ServiceNow IT Service Management (ITSM) Fundamentals certification.

Rick Schultz has also earned certifications outside the field of IT. Rick obtained an ITIL 4 Foundation certification from PeopleCert in 2021. Additionally, they have certifications in adopting a Platform Owner's mindset in ServiceNow and BPM Greenbelt Training from Process Management International (PMI) in 2021 and 2008 respectively. Furthermore, they hold a Foundation Certificate in IT Service Management from BCS and a Project Planning & Control certification with MS Project from QA Systems Incorporated in 2006 and 2004 respectively.

With their extensive education and certifications, Rick Schultz possesses a strong background in business administration, leadership, and IT service management.