Nicholas Rankin is a skilled software engineer currently employed at Genesys since August 2020, following a role as a DevOps engineer at Sharpen from April 2019 to August 2020. Prior to this, Nicholas held the position of Sr Pre-Sales Engineer at Genesys from April 2014 to March 2019 and worked as an application developer at Interactive Intelligence from August 2012 to April 2014. Nicholas's early career includes experience as a programmer at Radiac Abrasives and an IT intern at North American Lighting, where responsibilities included LAN administration assistance and PC support. Nicholas earned a Bachelor of Science degree in Computer Engineering from the University of Illinois Urbana-Champaign in 2012.