GetGround
- Customer Success Specialist
Customer Success Specialist
Customer Service · Makati, Philippines
Job description
We're a well-funded Tech scaleup in Europe and Asia with a mission to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to high value assets like real estate = less wealth inequality. We have first mover advantage!
Our CEO and co-founder Moubin was previously at McKinsey and private equity firm APAX, listen to a podcast of Moubin speaking with our investors QED about how we're disrupting asset ownership!
Our values sit at the core of GetGround - no BS, pursuit of excellence, feedback obsession and healthy ego.
GetGround in numbers:
- 🧑🤝🧑 85 GetGrounders (ex Google, Meta, Deliveroo etc)
- 🏘 £1.5Bn+ of assets being added onto our platform annually
- 📈 30,000+ users across 70 countries, with a 10% market share already
- 🌎 Global hubs (UK, Portugal, Hong Kong, Singapore)
Customer Success Specialist | Makati, The Philippines
Role Summary:
The Customer Success team helps ensure that all our clients get their desired outcome when signing up for GetGround’s products and services. You will collaborate closely with our account management team to ensure that our clients receive the best support, as well as share feedback and learnings from your interactions with them. Please note, this role follows a shifting schedule.
What you will do:
- Work with our account management team based in London to support our clients through the sales process
- Demonstrate our sign up process to clients via video or phone call, answering key questions and helping troubleshoot any issues they may encounter
- Report any technical issues and provide feedback from clients on new features or products to our product team
- Update our customer databases
- Ensure excellent communication with our clients, sales teams, and our internal teams
- Identify opportunities to better support our clients through our product
You should apply if you:
- Have a Bachelor’s degree in any four year course or equivalent experience
- Have strong written and verbal communication skills in English
- Have experience speaking with and supporting international users
- Are motivated to learn new concepts, try new processes, and contribute feedback on how we can improve
- Are keen to work within an international context
- Are willing to work on-site in our office in Makati, 5 days per week
- Take energy from delivering customer delight!
Our benefits
- 💰 Competitive salary + stock options
- 🏥 Private health + dental benefits
- 🏡 Flexible/hybrid working (check details with your recruiter)
- 🏖 12 mental health days off annually (1 per month) PLUS holidays and public days off
- 🎳 Team and company-wide events
- 📈 360° performance reviews to promote a culture of growth and development
- 🎤 Support for conferences and professional learning & development
[+ other localised benefits depending on your office location e.g. free breakfast 🥣 daily and free gym 🧘♀️ membership in London)
What we are building
The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.
Diversity & inclusion at GetGround
We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.
- 42% of our employees identify as female or non-specified, 58% as male
- 19 nationalities represented across offices in 5 countries
- Our work on Design Accessibility
- Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride
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