Sam Soles

Sam Soles has a diverse work experience, beginning with their role as a Head Cashier at American Eagle Outfitters in 2008. In 2010, they began working as a Teaching Assistant at Concordia University, where they graded written assignments, midterm exams and final exams, and reviewed and finalized assignment instructions and guidelines. In 2011, they were selected to work on the planning committee of a summer school program at the International Comparative Rural Policy Studies (ICRPS) and was responsible for the recruitment, application, and admissions process for 55 participants from 12 universities and 8 countries. Sam also served as the primary contact for program participants and advised on program details, tuition payments, funding and grant applications, and travel arrangements.

In the same year, they began working as a Service Representative at McGill University, where they effectively communicated University policies and procedures in person, over the phone in a call center environment, and by email with regards to admissions, registration, student accounts, student records, and legal documentation. Sam was promoted to a supervisor role within 2 years and led the Student Exchanges program by executing the recruitment, applications, admissions, and registration of 800 outgoing and 700 incoming exchange students per academic year.

In 2018, Sam began working as a Logistics Coordinator at LJH Transport, where they supported the Dispatch Division by using Link Dispatch software to create 150 work orders per week, used Geotab navigation software to dispatch drivers electronically, and coordinated with shipping and receiving companies to track orders, shipments, and payments. Sam also assessed and negotiated key business accounts resulting in a total savings to date of $1000/month in fees.

In 2019, Sam joined Maple (getmaple.ca) as a Customer Support Specialist, providing personalized and empathetic customer support through live chat and email to prospective and current users while maintaining a median first response time of under 1 minute and participating in an average of 100 conversations per day. Sam was then promoted to Team Lead | Client Success, where they launched over 200 employers and strategic partnerships by implementing personalized virtual healthcare programs based on the group’s needs. Sam also developed clear communications to promote and drive program adoption, including video demos, info packages, posters, and social media posts, and scaled account management strategies to meet increased demand for virtual healthcare with a 600% increase in operations in response to the COVID-19 pandemic.

Sam Soles obtained a Bachelor's Degree in Sociology (Honours) from Concordia University between 2005 and 2008. Sam then went on to pursue a Master's Degree in Sociology at Concordia University, which they completed in 2012. In 2014, they obtained a Certificate in Teaching English to Speakers of Other Languages (TESOL) from Teach International.