Pauline Manning

Pauline Manning possesses extensive experience in team leadership and operational management across various companies, currently serving as the Team Leader Onboarding at Global Payments Inc. since July 2022, and as a Team Lead at Serco since June 2021. Prior roles at Telstra included positions such as Optimisation Lead, Operations Lead, and Customer Service Team Lead, where Pauline managed large teams and international partners, strategically overseeing customer service delivery and ensuring KPI achievement. With a solid educational background from St Johns College and Yeronga Tafe, Pauline is skilled in developing, coaching, and implementing change initiatives to enhance service quality and operational efficiency.