Indranil Mukherjee

Indranil Mukherjee has a diverse and extensive work experience in customer experience and contact center management roles. Indranil is currently serving as the Director of Customer Experience at IndiGo, where they are responsible for leading the contact center and digital transformation initiatives. Prior to this, they worked at HARMAN International as a Customer Experience Leader, overseeing customer experience for lifestyle consumer audio brands and driving digital transformation projects. Before that, they held the position of Head of Customer Experience and VOC at Micromax Informatics Ltd. Indranil also gained valuable experience at Ericsson as Head of Customer Experience and Delivery, where they managed customer experience for global telecom and ICT firms and implemented process improvements. Earlier in their career, they held leadership roles at Samsung Electronics, airtel, STARTEK, and Concentrix, where they focused on enhancing customer satisfaction, managing contact center operations, and implementing process improvements. Overall, Indranil Mukherjee has a strong track record of driving customer-centric strategies and delivering exceptional customer experiences.

Indranil Mukherjee completed a Master's Degree in PGDBA (General management) from the Institute of Management Technology, Ghaziabad in 2014-2015. Prior to that, they pursued a degree in Business Administration with a focus on Operations from Utkal University between 2001 and 2003. Indranil also holds a degree in Mechanical Engineering, specializing in Mechanical, which they obtained from Nagpur University from 1997 to 2001. Additionally, they have a certification as an Aptech Certified e-Commerce Professional (ACEP) from Aptech. No specific years are provided for the completion of the ACEP certification.