Ana Astiz

Ana Astiz has a diverse work experience spanning various roles and industries. Ana most recently worked as the Sr. Customer Success Strategy and Operations Lead at GoTo, starting in April 2023. Prior to that, they served as the Manager of Customer Success Operations at Cobalt from July 2022 to January 2023.

Before joining Cobalt, Ana held multiple positions at Flashpoint from February 2018 to July 2022. Ana began as a Client Engagement Manager, where they focused on delivering Business Risk Intelligence (BRI) to help organizations make better decisions and mitigate risk. Ana then progressed to become a Senior Program Manager, responsible for overseeing customer success operations. Finally, they served as the Director of Customer Success Operations.

Prior to their time at Flashpoint, Ana worked at FHI 360, where they had various roles including Communications Specialist, Business Development and Strategy, Program Officer, Strategy and Communications, and Program Associate. Ana also gained experience as a Sales Coordinator at Remington Hotels and as a Management Trainee at Marriott International.

Earlier in their career, Ana worked as an International Visitors Program Assistant at the World Affairs Council and as an EdLinks Contractor at the American Institute of Research.

Overall, Ana Astiz has a strong background in customer success, strategy and operations, communications, and program management.

Ana Astiz attended Seattle University from 2007 to 2011, where they obtained a degree in International Business with a field of study in Mandarin Language. Ana also holds several certifications, including Customer Experience: Journey Mapping and SQL: Data Reporting and Analysis from LinkedIn, as well as Learning the OWASP Top 10 (2018) from LinkedIn. In addition, they obtained a Project Management Professional (PMP) certification from the Project Management Institute in August 2020.