Anniina Lyyski

Customer Support Team Lead at HappyOrNot

Anniina Lyyski has worked in a variety of roles since 2007. Anniina began their career as a Summer Salesperson at Tolkin Kauppahalli in 2007. In 2008, they worked as a Cashier at Kokkolan Halpa-Halli Oy and as a Trainee/Reception & Restaurant at Cumulus Hämeenpuisto. In 2009, they worked as a Receptionist and Trainee/Reception at Restel. From 2011 to 2014, Anniina worked at Tampere Region Economic Development Agency Tredea as a Trainee/Tourist Information, at Stockmann as a Salesperson and Salesperson, Service Point, and at Tavicon Ltd as a Congress Secretary and Trainee/Meeting and Congress Services. In 2017, Anniina began working at HappyOrNot Ltd. as a Customer Care Specialist and Customer Support Team Lead, where they organize the team's work on a daily basis, follows the team's progress through metrics, and trains new team members.

Anniina Lyyski has an extensive education history. Anniina obtained a Basic Examination of Hotel and Restaurant Services from Pirkanmaan Ammattiopisto (PIRKO) in 2007-2009. From 2003-2006, they attended Laihian lukio. In 2010-2014, they earned a Bachelor's degree in Tourism from Tampere University of Applied Sciences. During this time, they also earned a Bachelor's degree in International Business from Fachhochschule Bielefeld in 2012-2013 and a Bachelor's degree in Tourism from Universitat Jaume I in 2012. In addition, they have obtained certifications in Alcohol Passport / Anniskelupassi (vastaavan hoitajan pätevyys) from Pirkanmaan koulutuskonserni-kuntayhtymä PIRKO (Pirkanmaa Educational Consortium) in 2008, Hygiene Passport / Hygieniapassi from Elintarviketurvallisuusvirasto Evira in 2007, and Security Steward / Järjestyksenvalvojakortti from Poliisi in 2014.

Links

Org chart

Peers

Timeline

  • Customer Support Team Lead

    November, 2018 - present

  • Customer Care Specialist

    September, 2017

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