Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market. Big enough to compete but small enough to grow, the Group has strong relationships with all major price comparison websites, a cost effective digital marketing model and a focus on customer retention.

Hastings provides refreshingly straightforward products and services to UK car, bike, van and home insurance customers.

A multi-award winning business, Hastings has over 2.7 million customers and over 3,400 colleagues. 

The Group operates as an integrated insurance provider with two businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling.

Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s integrated model deliberately separates underlying product manufacturing from its distribution.

Insurance

Hastings Direct

Adam Malcolm

Rami Kowatli

Paul Toppin

Luke Goldsmith

Jenn Hammond

Eve Robertson

Elad Mazor

Edward Coney

Kevin Burford

Jon Nicholson

Luke Powell

James Medcalf

Jack Wedlock

Pamela Middleton

Julie Taylor

Laura Leake

Tom Gumbrell

David Walker

Sasha Jory

Simon Legg

The Customer Experience Team at Hastings Direct is dedicated to enhancing the overall journey of customers through proactive engagement and innovative solutions. This team is responsible for gathering customer insights, ensuring claims processes are efficient, and maintaining high standards of customer assurance and loyalty. By focusing on digital engagement and care initiatives, they strive to foster lasting relationships with customers, ultimately driving retention and satisfaction across Hastings' range of insurance products.

Customer Experience Team

Data and Analytics Team

Claims and Underwriting Team

Technology and Engineering Team

Customer Experience Team

About

Team members

Other teams at Hastings Direct

Data and Analytics Team

Claims and Underwriting Team

Technology and Engineering Team