Miguel Torres

Miguel Torres is an experienced professional in customer service and supply chain management, currently serving as Customer Service Team Leader at HEINEKEN MÉXICO since August 2020. Prior roles include CPFR & Demand Planning Coordinator at Johnson & Johnson, where Miguel led projects and monitored KPIs, and a similar position at Colgate-Palmolive, focusing on system implementation and collaboration with OXXO. Earlier experience includes roles at Grupo Herdez, Nestlé S.A., Sigma Alimentos, and Instituto Tecnológico y de Estudios Superiores de Monterrey, showcasing expertise in sales analysis, inventory tracking, and customer relations. Miguel holds a Master of Business Administration from EGADE Business School and a B.S. in Industrial Engineering from Tecnológico de Monterrey. Key achievements include compliance with ISO 9000 quality standards and enhancements in customer service.