Lisa Mercer

Lisa Mercer, CCSM, has over two decades of experience in various customer success and strategic account management roles. Lisa has worked with Fortune 50, Fortune 100, and Fortune 500 companies, focusing on developing strong relationships, retention, and growth strategies. Lisa has led digital transformations, increased customer success, and implemented process improvements in key areas. Their expertise in customer success, process improvement, and strategic account management has resulted in measurable improvements in customer experience and business outcomes.