Andrea Rivera

Andrea Rivera has a diverse range of work experience in various companies. Starting in 2016 at Glücky Group, they worked as an Operations Analyst and later became an Operations Coordinator. In these roles, they focused on improving logistics processes, reducing lead time, and minimizing guarantees. Andrea also developed marketing strategies to increase user interaction and orders.

In 2019, Andrea joined Rappi as a Restaurant Operations Manager, where they implemented strategies to improve user experience, reduce delivery time, and handle complaints. Andrea later became a Territory Logistics Manager, responsible for ensuring the performance of the delivery fleet and developing new cities' performance within the territory.

From 2021 to 2023, Andrea worked at Manzana verde as a Senior Operations Manager. Andrea created initiatives to optimize operations, improve service level, and increase NPS. Andrea also designed and structured the wrong orders flow from scratch. In this role, they managed a multifunctional team.

Currently, Andrea is a Senior Manager of Customer Experience & Engagement at Homie, starting in June 2023. The details of their responsibilities and achievements in this role are not provided.

Andrea Rivera attended Universidad La Salle de Cuernavaca, A.C. from 2011 to 2015, where they pursued a degree in Administration with a focus on Human Resource Management and Personnel Administration. During this time, they gained knowledge and skills in managing human resources and general administration. In 2018 to 2019, Andrea enrolled in an Intensive English Course at Portland English Language Academy to enhance their proficiency in English.