Ian Franklin

Ian Franklin currently serves as the Shift Operations Manager at IAG Cargo, a position held since January 2019, where leadership and agile management techniques are emphasized to foster the development of colleagues. Prior to this role, Ian Franklin was the Customer Service Manager at Hazelvine Limited and held various positions at British Airways, including Customer Operations Manager at Terminal 3 and Airport Logistics Cargo Duty Manager, accumulating extensive experience in operational management, customer service, and recruitment at notable organizations. Ian Franklin's education includes O’Levels from Windsor Boys School, a BTEC HNC in Business Studies, and a HND in Engineering Business Management from Warwick Business School.