Jim Desantis

Jim DeSantis has a diverse work experience spanning several companies and roles.

Jim began their career at Dex Media in 2007, where they held various managerial positions. Jim managed the customer care call center and quality team, ensuring the implementation of best practices after a company merger. Jim also managed the western publishing department, overseeing operations and successfully transitioning major operations to India.

In 2015, Jim joined Western Union as a Senior Manager, leading international teams in Costa Rica, England, and the U.S. Jim also managed the executive resolutions department, responsible for resolving customer issues from regulatory bodies. Jim successfully implemented a new case management system and oversaw system enhancements. Jim later took on the role of Interim Director, leading the Care Center of Excellence call center and implementing new processes that resulted in cost savings and increased employee satisfaction.

Currently, Jim is a Senior Manager at iCIMS, a talent cloud human resources and recruiting SaaS company. Jim oversees the Integrations Support Engineers and Technical Support Engineers teams, providing technical and consultative support to customers. Jim has also played a key role in the transition of an in-house call center to a vendor, resulting in improved customer satisfaction.

Overall, Jim DeSantis has a strong background in managing teams, implementing process improvements, and driving operational excellence in customer-centric environments.

Jim DeSantis has a Master of Business Administration (M.B.A.) degree from the University of Phoenix. Jim also holds a Bachelor of Science (B.S.) degree in Management from Metropolitan State University of Denver. Additionally, they have obtained several certifications, including Crucial Conversations from Executive Forum Denver, Emergenetics from Complete Intelligence, LLC, Instructional Systems Designer from The Training Clinic, The M.A.G.I.C. of Customer Relations from Communico, Training Manager/Director from Langevin Learning Services, and e-Learning Specialist from Langevin Learning Services. However, specific information regarding the dates of these certifications is not available.