ID5
- Senior Solutions Consultant
Senior Solutions Consultant
Remote · Remote possible
Job description
ID5 enables addressable and measurable advertising to support the growth of the digital economy and provide free and safe access to content and services. Technical changes, signal loss, and increasingly more stringent data protection regulations require new, advanced technologies that enable audience addressability while respecting people’s privacy preferences.
ID5 has risen to this challenge and developed solutions that support publishers’ and marketers’ need for better addressability. Its laser focus on Identity sets it apart from competitive solutions and enables the company to offer the most advanced and sophisticated identity services to over 100,000 media properties, and hundreds of technology platforms and advertisers, making it the most adopted identity solution in the market.
About This Role:
The Senior Solutions Consultant plays a pivotal role in supporting our commercial teams through the sales, onboarding, and integration processes with our clients and partners. These range from small, local publishers to billion-dollar global tech platforms, each requiring tailored solutions to meet their unique needs. This role is central to driving global adoption of ID5 by ensuring all clients and partners leverage our solutions effectively.
Reporting Line:
This role reports directly to the Senior Manager of Solutions Consulting
Key Responsibilities:
- Design and implement cutting-edge solutions critical for companies whose financial sustainability depends on targeted audience engagement and precise campaign measurement in programmatic advertising.
- Establish yourself as a domain expert in digital identity technologies, imparting knowledge both internally and externally.
- Collaborate closely with Product and Engineering teams to manage complex or bespoke integrations, address product challenges, and contribute to the development and testing of new features and enhancements on the ID5 platform.
- Provide advanced support to the Sales and Account Management teams on intricate usage queries related to the ID5 platform or services.
- Serve as a primary point of escalation for complex customer support issues, leading troubleshooting initiatives, including JavaScript debugging on client websites.
- Contribute to the growth of our Services practice by developing best practices, customer-facing assets, and internal resources.
- Engage with clients and partners daily through emails and phone/video conferences to ensure their technical and business needs are met.
What We Are Looking For:
- Robust experience in software consulting, ideally from a consulting firm or technology business, with a solid foundation in software delivery and project management.
- Exceptional troubleshooting, analytical, and problem-solving skills, combined with the ability to work cross-functionally and influence outcomes.
- Highly organized and process-oriented with a proven track record in project management.
- Superior communication and presentation skills capable of effectively translating technical concepts to non-technical audiences.
- An entrepreneurial spirit that thrives in a startup environment, characterized by responsibility, autonomy, enthusiasm, humility, and drive.
- Direct experience and client-facing expertise in usage of JavaScript, Python, RESTful APIs, and other commonly used web technologies.
- Prior experience in adtech is advantageous but not required.
Why Join Us?
As a Senior Solutions Consultant at ID5, you will be at the forefront of technological innovation in digital advertising, working within a dynamic team that values expertise, collaboration, and proactive problem-solving. This role offers a unique opportunity to influence major tech platforms globally, ensuring our solutions not only meet but exceed our partners' expectations. Join us in shaping the future of programmatic advertising by applying today!
What we offer to our talent
- Remote-first working policy
- A competitive compensation package, including stock options in ID5
- WeWork membership and option to work from different WeWork locations
- Regular offsites to enjoy face-to-face time and to bond further with your colleagues
- A dynamic environment that offers room for growth and development to all employees
- A friendly, international, and multicultural team
- We are proud to be an equal opportunity employer. We celebrate diversity and are passionate about creating an inclusive environment in which all employees can thrive
More about ID5
Launched in September 2017, ID5 currently employs 50 people and works with premium publishers, ad tech platforms, and advertisers globally. Built to improve addressability across all digital advertising environments, ID5 has rapidly established itself as the most adopted identity solution in the market, prevailing over larger and more established companies thanks to its unique position and focus on providing the best identification and data protection technology.
The company is backed by financial and strategic industry investors who believe in ID5’s vision and plan. This investment has allowed ID5 to expand the business, increase its footprint globally, and hire the best talent to support its ambitious growth plans.
Recognized as one of the most outstanding employers by Digiday’s WorkLife Awards 2023, ID5 is a remote-first company, allowing employees to work from different locations and time zones indefinitely. We equip our team with all the tools needed to perform their work remotely, and we ensure people bond and stay connected thanks to regular all-hands meetings, communication tools such as Slack and Zoom, and by organizing regular offsites around the world. We also offer WeWork membership for those who prefer not to work from home, and allow individuals to move across different WeWork locations. More details about our remote-first organization here:https://www.linkedin.com/posts/mathieuroche_team-remotework-remoteworklife-activity- 6927642580742504449-KbhL
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