Gosia Z.

Gosia Z. has a diverse work experience spanning over multiple companies. Gosia is currently working at iManage as the Customer Success Team Lead - EMEA since January 2023. Previously, they held the role of Senior Customer Success Manager from January 2022 to January 2023, and before that, they served as the Cloud Services Manager from April 2020 to January 2022.

Prior to their role at iManage, Gosia worked at Cloudreach from January 2019 to March 2020 as the Global Service Transition Lead. Before that, they were a Service Transition Specialist from January 2018 to March 2020.

Their professional journey began in 2006 at NCR Corporation, where they held the position of IT Help Desk Team Leader from April 2010 to May 2014. Gosia also took on the role of Service Co-ordinator, supporting the activities of the Customer Engineers (CEs) and managing the team's workload. Additionally, they temporarily covered the role of Field Support Centre Team Leader during a maternity leave.

Starting their career in 2014, Gosia worked at Arco Ltd as the Customer Service Manager from July 2014 to December 2017.

Overall, Gosia Z. has gathered extensive experience in customer success, cloud services, service transition, and IT support throughout their professional journey.

Gosia Z. obtained a B.Sc degree in Electronics (Audio Engineering) from Wroclaw University of Science and Technology. Additionally, they have obtained certifications in ITIL Service Transition (ITIL-ST) from AXELOS Global Best Practice in April 2020 and ITIL Foundation Level in August 2019, also from AXELOS Global Best Practice.