Mark Villanueva

Mark Villanueva has a diverse work experience in the field of IT support. Mark is currently working at Impero Software as a Software Technical Support Specialist, where they provide support to schools and their IT departments for classroom and network management software. Their responsibilities include troubleshooting software faults, installation and configuration setups, and responding to support queries.

Prior to their current role, Mark worked at FIS as a Senior Engineer - System Support Analyst and IT Helpdesk Executive. At TaskUs, they served as an Information Technology Support Specialist. Mark also gained experience as a Service Desk Analyst at Unisys, Helpdesk Technician at Stefanini, IT/Network Support Specialist at Jazz Trading Limited, and Network Support Engineer at Lightsage, Inc.

Overall, Mark Villanueva has a strong background in IT support and has demonstrated their expertise in various roles throughout their career.

Mark Villanueva's education history includes the following:

- In 2004-2006, Mark attended the Asian Institute of Computer Studies, where they pursued a degree in Computer Science with a field of study in Information Technology.

- In 2022, Mark participated in the AWS re/Start Program as a learner at Amazon Web Services (AWS).

- Mark has obtained various certifications, including:

- AWS Certified Cloud Practitioner from ITPro, from ACI Learning in April 2023.

- AWS Cloud Quest: Cloud Practitioner from Amazon Web Services (AWS) in January 2023.

- Microsoft Windows 10 (MD-100) from ITProTV, from ACI Learning in December 2022.

- Official (ISC)² Certified in Cybersecurity (CC) Self-Paced Training from (ISC)² in December 2022.

- PowerShell Skills from ITProTV, from ACI Learning in November 2022.

- "Virtualization Fundamentals: How To Grow Your I.T Career With VMWare" from Tech Academy in May 2022.

- Various courses from LinkedIn, including Self-Compassion, Time Management Tips, Being Positive at Work, Being an Effective Team Member, Being the Best You, Building Resilience, Creating a Connection Culture, Diversity, Inclusion, and Belonging, Essentials of Team Collaboration, IT Service Desk: Customer Service Fundamentals, Learning to Be Assertive, and Managing Team Conflict, all obtained in November and December 2020.

- CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics from LinkedIn in August 2020.