Choon Yew Teh

Choon Yew Teh has extensive work experience in IT operations and management. Currently, they are working as a Cloud Operation Manager at Cloudreach, an Atos company. Prior to this, they served as an Operations Manager at CTC-Global Sdn Bhd, where they were responsible for managing daily operations, client escalation, and support segregation. Choon Yew also served as a Customer Success Manager and was involved in designing customer success plans and maintaining client support contracts.

Choon Yew Teh has also held the position of IT Operation Technical Lead - APAC at Isentia, where they managed IT-related issues, led a team of Technical Operation professionals, and standardized helpdesk processes throughout the supported region. Choon Yew also managed infrastructure migration and deployment projects, as well as IT equipment refresh projects.

Additionally, Choon Yew Teh has worked as a Service Desk Manager at Dimension Data (Malaysia) Sdn Bhd, IT Support Supervisor at CareFusion, and IT Helpdesk Supervisor at Sentia Media. Choon Yew has experience in managing teams, incident and request monitoring, and staff coaching and development.

Earlier in their career, Choon Yew Teh worked as an Assistant Customer Service Manager at Jardine OneSolution, SAP Service Desk Analyst at Morse Consulting Sdn. Bhd., 2nd Line Support Engineer at Atos Origin (M) Sdn Bhd, and IT helpdesk personnel at CSC.

Throughout their career, Choon Yew Teh has demonstrated strong leadership skills, client relationship management, and expertise in IT operations and support.

Choon Yew Teh's education history began in 2001 when they enrolled at Tunku Abdul Rahman University of Management and Technology. Choon Yew pursued a Bachelor's degree in Computer Science And Business Mathematics, completing their studies in 2004. During the same period, they also obtained a second Bachelor's degree in Business Mathematics and Programming from the same university.

In terms of additional certifications, Choon Yew Teh has acquired a variety of qualifications. In October 2008, they obtained the ITIL V3 Foundation Certificate. More recently, in 2020, they became a Cisco Customer Success Manager Specialist. In 2022, Choon Yew Teh earned the AWS Partner: Cloud Economics Accreditation and the AWS Partner: Accreditation (Technical) from Amazon Web Services (AWS). Additionally, they acquired the Learning Linux Command Line certificate from LinkedIn and the Microsoft Certified: Azure Fundamentals certification from Microsoft, both in 2022. Choon Yew Teh further obtained the AWS Certified Cloud Practitioner and the AWS Certified Solutions Architect – Associate certifications in 2022. Their most recent certifications include the Service Desk Institute 2016 Manager from APMG International in 2018 and the Professional Scrum Master I and Professional Scrum Master II (PSM II) from Scrum.org in 2023.