Marko Dragutinović

Marko Dragutinović has a diverse work experience spanning over a decade. Marko most recently worked as a Customer Support Team Lead at Infomediji d.o.o. in 2023, where they previously held the position of Customer Support Specialist from June to September 2023.

Prior to that, Marko worked at BlueGrid.io from 2018 to 2023, taking on various roles. Marko served as a Technical Support Supervisor from December 2022 to June 2023, overseeing performance goals and workflow organization. Marko also held the position of Technical Support Lead from November 2021 to December 2022, where they mentored a team, implemented procedures, and ensured quality service delivery. From November 2018 to November 2021, they worked as a Customer Success Lead, managing a team and improving customer satisfaction.

Marko also has experience at Telenor Common Operation as a Service Desk Analyst in 2018, handling service requests and incidents, and providing customer support. Marko worked at NCR Corporation from 2015 to 2018, first as an Account Support Analyst and later as a Helpdesk Representative, providing technical assistance and support.

Additionally, Marko worked at Vip mobile d.o.o. from 2012 to 2015, starting as a Callcenter Agent and later becoming a Shop Advisor. Marko began their career at Djak Sport in 2011, first as a Retail Salesperson, and then as an Assistant Shop Manager.

Marko Dragutinović attended Požarevačka gimnazija from 2003 to 2007, where they completed their high school education with a focus on Natural Sciences.