Norlin A.

Norlin A. possesses extensive experience in customer support and operations management across various industries. Currently serving as the Global Operation Centre Manager for Customer Support at Inmarsat since June 2018, Norlin oversees daily operations in Singapore, focusing on resource planning, KPI oversight, and team development. Prior roles include Customer Contact Centre Manager at IKEA Southeast Asia, where strategic planning and process improvement were key responsibilities, and Customer Service Manager at Dow Jones, managing services for the APAC region. Norlin's career also includes positions at John Wiley and Sons, AIG, Seraya Energy Ltd, Pay By Touch, Citibank Singapore, and OCBC Bank, demonstrating a strong background in management, customer relations, and operational efficiency. Norlin holds a BA(Hon) in Business and Marketing Communications from the University of Greenwich and further qualifications in Human Capital Management and Business.