Danielle S.

Danielle S. has a diverse work experience that spans multiple industries. Danielle is currently employed at Intercom as a Senior Customer Education Manager, a position they have held since April 2022. Prior to this role, they served as a Product Education Manager at Intercom from April 2020 to April 2022, and as a Senior Product Education Producer from August 2018 to April 2020.

Before joining Intercom, Danielle worked at Voxpro from June 2017 to August 2018 as a Training Lead, where they analyzed agent needs, designed and delivered training, and created instructional videos for a major mobile gaming contract. Danielle also briefly held the position of Risk Specialist at Voxpro from September 2016 to June 2017.

Danielle's earlier work experience includes a role as a Waitress at The Gluten Free Kitchen Company from June 2013 to July 2014. Danielle also gained valuable skills and knowledge during their time as a Student at the Institute of Technology, Tralee, from September 2009 to May 2013, where they studied design, programming, and business modules.

Additionally, Danielle had a design internship at Babytag Art Studio from January 2012 to May 2012, where they applied their college learnings to create designs such as logos, letterheads, business cards, and promotional posters for events.

Overall, Danielle has a strong background in customer and product education, as well as experience in training, design, and hospitality.

Danielle S. obtained their Master's degree in Creative Media from Munster Technological University in 2014. Prior to that, they completed their Bachelor of Arts (B.A.) in Interactive Multimedia from the same university in 2013. Danielle's education before attending Munster Technological University includes their time at Tarbert Comprehensive School from 2004 to 2009, although the specific degree or field of study is not mentioned.

In addition to their formal education, Danielle has also obtained several certifications. In January 2022, they obtained a certification in "Digital Body Language" from LinkedIn. In November 2021, they completed a course on "Mel Robbins on Confidence" also from LinkedIn. In April 2021, Danielle earned a certification in "Brand Show Creation" from Wistia. In October 2020, they became a "Skilljar Certified Professional - Basic" through Skilljar. In November 2021, they completed a course on "Delivering a world-class customer support experience" provided by Intercom. Lastly, in August 2021, Danielle obtained a certification in "Designing and implementing a conversational framework for support teams," also from Intercom.