Felipe Acusa

Felipe Acusa has a diverse work experience in the technology industry. Felipe has held various roles at different companies.

Felipe started their career in 2005 at Juniper Networks, where they worked as a Senior Technical Support Engineer. In this role, they provided advanced technical assistance to customers, ensured SLA and CSAT requirements were met or exceeded, and educated other engineers in product training. Felipe also attended regular meetings with the engineering team to address bug fixes and future releases. Felipe held this position until 2009.

From 2009 to 2014, Felipe continued their work at Juniper Networks as an Escalation Engineer. In this role, they owned and managed hot customer escalations, coordinated with engineering and JTAC, and played a key role in resolving customer issues. Felipe also contributed to product improvements, regularly meeting with the engineering team and implementing measures to limit JTAC inflow of cases.

Most recently, Felipe joined Ivanti in 2021 as a Lead Customer Success Manager. In this role, they serve as the main point of contact for customers, ensuring their success and satisfaction with the company's products. Further details about this role are not provided.

Felipe's work experience demonstrates their expertise in technical support, customer success, and problem-solving in the technology industry.

Felipe Acusa has an education history of pursuing a Bachelor's degree in Electronics and Communications Engineering. Unfortunately, no specific dates or degree completion information is available for this qualification.