Customer Support and Services
About
The Customer Support and Services team at JEA focuses on enhancing customer satisfaction by providing reliable assistance and solutions for electric, water, and sewer services. They manage customer inquiries, ensure accurate billing, and leverage insights to improve the overall customer experience. Additionally, the team engages with the community to foster strong relationships and address service needs effectively.
Team members
Brian Pippin
Director Of Customer Experienc...
Chris Dailey
CRM Systems Manager CX
Christopher Jackson
Director, Customer Revenue
Dalyn Delgado
Manager Billing Support Servic...
David Goldberg
Director Customer And Communit...
Susan Pokorny
Manager, Customer Solutions
Thomas Wiertsema
Director, Customer Field And M...
Timothy Hunt
Vice President, Customer Exper...