Luis Augusto Velasquez Ibarra

Luis Augusto Velasquez Ibarra has a diverse work experience spanning various roles and industries. Luis Augusto began their career at CANTV Telecomunicaciones in 2007 as an Oracle Database Developer, where they worked until 2017. During this time, they gained expertise in database development and management.

In 2007, Luis transitioned to the role of Telecommunications Services and Security Specialist at CANTV, focusing on generating variable data for the production of prepaid cards and managing the portfolio of suppliers. Luis Augusto held this position until 2014 when they were promoted to the role of Telecommunications Services and Security Consultant. As a consultant, they continued to oversee prepaid card inventory and supplier management.

In 2017, Luis joined IOVOX as a Technical Support Level 1, where they reported to the Head of Operations and provided support to businesses using call tracking and call analytics services. Luis Augusto'sresponsibilities included acknowledging and resolving incoming support tickets using the company database.

Luis's most recent experience is at JRNI, where they have held two roles since 2018. Luis Augusto started as a Customer Support Technician, providing support to customers until 2023. Currently, they serve as a Senior Customer Support Engineer, demonstrating their growth and expertise in customer support.

Throughout their career, Luis has developed strong technical skills, particularly in database development, technical support, and customer service. Luis Augusto'sdiverse experiences have equipped him with a well-rounded skill set and a solid foundation in the technology and telecommunications industry.

Luis Augusto Velasquez Ibarra completed their Higher Technician in Computer Engineering at University level from the Instituto Universitario de Nuevas Profesiones, where they focused on Computer Science. Luis Augusto attended this institution from 2009 to 2013.

Prior to that, Luis Augusto Velasquez Ibarra obtained certificates from Collège LaSalle, Montréal, where they specialized in Oracle Database Developer and Cisco CCNA levels 1, 2, 3, and 4. Luis Augusto studied at Collège LaSalle from 2002 to 2004.