Beverly Lubaga

Beverly Lubaga has a diverse work experience spanning several years. Beverly started their career as a Communications Trainee at the Kenya News Agency in 2008, where they developed strong media relationships and demonstrated effective communication skills. Beverly then worked as an Office Administrator at Northpole Education Center, Kileleshwa Campus, where they oversaw administrative tasks and successfully executed staff meetings and events. Following that, they joined Direct Channel Simba Tech as a Call Center Specialist, handling up to 80 incoming calls and documenting customer interactions. Beverly later joined Jumia Kenya, where they held various roles such as Outbound and Sales Customer Service Agent, Inbound, Emails and Social Media Agent, and Customer Service Senior Issue Resolution Specialist. In their most recent role as Customer Service Team Lead, they displayed exceptional problem-solving skills and implemented customer service improvement initiatives. Overall, Beverly has gained extensive experience in customer service, problem resolution, administration, and communication.

Beverly Lubaga earned a Bachelor of Arts degree in Journalism and Media Studies with a focus on Development Communication from the University of Nairobi between 2010 and 2013. Prior to that, they completed a Diploma in Mass Communication at Eldoret Aviation Training Institute from 2007 to 2009. Additionally, Beverly pursued a Diploma in French Language Studies at Asean Online Education AOE, although the start and end years are not specified.