Jon Henshall

Jon Henshall has extensive work experience in customer success and sales roles. Jon currently serves as the Director of Customer Success EMEA at Khoros, a global leader in digital-first customer engagement software. Prior to this, Jon worked as an Enterprise Customer Success Manager at Khoros and was responsible for delivering value, driving adoption, and managing customer relationships.

Before joining Khoros, Jon worked as an Enterprise Customer Success Manager at XANT.ai, where they focused on delivering value and driving adoption through behavioral analytics and AI. Jon also managed C-level relationships and engaged with customer business operations.

Jon also worked as a Customer Experience Account Executive at Oracle, where they were responsible for the adoption and growth of Oracle's Customer Experience SaaS Applications within the Gaming/Gambling industry. Jon successfully sold industry-specific solutions, achieved high renewal rates, and contributed to significant revenue growth.

Prior to Oracle, Jon served as a Customer Success Manager at Microsoft, where they focused on driving active usage of Microsoft Dynamics CRM, ensuring customer renewal, and identifying expansion opportunities. Jon worked with customers across EMEA and played a key role in large expansions and renewals.

Jon's earlier experience includes roles as a Microsoft Dynamics CRM Account Manager and Head of Account Development at Chess, where they were responsible for managing sales teams, increasing productivity, and driving revenue growth. Jon also set up and managed a web sales team, specializing in SME companies and new start-ups.

Before joining Chess, Jon worked in sales at The Mileage Company.

Overall, Jon Henshall has a proven track record in customer success and sales, delivering value to customers, driving adoption, and achieving revenue growth.

Jon Henshall attended Wilmslow High School from 2003 to 2005, where they studied European History and obtained an A-level degree. Prior to that, they attended Cheadle Hulme School from 2000 to 2003, but no specific degree or field of study was mentioned. In terms of additional certifications, Jon acquired several Microsoft certifications, including "MS: Microsoft Dynamics CRM 2016 Online Deployment" in 2016, "MCPS: Microsoft Certified Professional" in 2015, and "Microsoft Dynamics CRM Application" in 2015. Jon also obtained certification in "Value Realization Best Practices for Customer Success Management" and "Using Questions to Foster Critical Thinking and Curiosity" from LinkedIn, although the specific year of completion was not provided for these certifications.