Netzahualcoyotl Alvarez

Netzahualcoyotl Alvarez has a strong background in IT management and customer experience. Netzahualcoyotl started their career at Costco Wholesale in 1993, where they served as an IT Senior Manager. In this role, they were responsible for designing and maintaining the company's systems infrastructure and managing service contracts with suppliers. In 2006, Alvarez joined Collins & Aikman as an IT Country Manager, overseeing communication systems, printing systems, and ERP for multiple plant locations. Netzahualcoyotl then joined KIO Networks in 2007, where they held various roles, including Operations Director and Customer Experience Director. In these positions, they managed the company's operations across multiple data centers and international locations and was instrumental in improving customer satisfaction.

Netzahualcoyotl Alvarez has a bachelor's degree in Computer Science from Tecnológico de Monterrey, which was obtained from 1989 to 1993. In addition, Netzahualcoyotl has pursued several certifications and programs throughout the years. These include a Diploma in Strategic Administration from Universidad Anáhuac in 2004-2005, a Programa de Alta Direccion/D1 in Higher Education Administration from IPADE Business School in 2010-2011, and a certification in Customer Experience Management (CEM Expert) from IZO in 2017. Netzahualcoyotl has also attended various short courses and programs such as Behavioral Economics at Harvard Business School in 2018, Customer Data Analytics for Growth at The Wharton School in 2019, Customer Focused Innovation Program and Managing Talent for Strategic Advantage at Stanford University Graduate School of Business in 2014 and 2013 respectively, Creative Leadership and Facilitation for Innovation Certification at Buffalo State University in 2016, and How to create, manage and deliver a great service at IPADE Business School in 2012. These educational experiences reflect Netzahualcoyotl's diverse background in fields such as computer science, business administration, data analytics, customer service management, organizational leadership, and creative problem-solving.