Casey Paragin

Casey Paragin has a diverse work experience spanning various roles and industries.

Starting in 1999, Paragin worked as a Line & Prep Cook at Figlio Wood Fired Pizza, where they gained experience in the back of house operations of a busy restaurant.

In 1999, Paragin also worked as a Graduate Teaching Assistant at The Ohio State University, where they taught multiple sections of undergraduate Statistics in Sociology and discovered their passion for teaching. They also had the opportunity to teach Sociology of Education as an independent instructor.

In 2002, Paragin transitioned to the education sector and worked as a Social Studies Teacher at New Albany Plain Local Schools. They taught a variety of courses, including Introduction to the Humanities, sociology, and psychology.

From 2003 to 2007, Paragin worked as an Adjunct Instructor at Berkeley College (New Jersey), teaching courses across the humanities and social sciences. They also gained experience in online teaching and served as an online testing coordinator and tutor.

In 2005, Paragin joined Apple as an Apple Sales Specialist & Trainer at the Apple Store Staten Island. They quickly advanced to a full-time role and were promoted to Creative/Customer Trainer.

From 2007 to 2008, Paragin worked as a Program Manager – AMR Assisted Sales at Apple Online Store, leading programs to drive revenue metrics and improve customer satisfaction. They also successfully led the first non-commissioned assisted-sales pilot.

In 2009, Paragin took on the role of Program Manager – AMR Assisted Sales and Customer Service at Apple Online Store, where they focused on developing processes for contact-center sales and order-support specialists and took responsibility for reporting and reviewing customer experience metrics.

From 2011 to 2014, Paragin served as the Program Manager – WW Customer Experience Programs and Strategy at Apple Online Store, where they developed and managed programs and projects to improve the online customer experience.

In 2014, they became the Program Lead – WW Customer Service and Sales Support, Apple Online Store. In this role, they led a team that developed global operational strategies to improve the customer experience and partnered with various teams to drive improvements to order management, specialist tools, and contact channels.

Paragin's most recent experience includes working at Klarna as a Business Operations Manager starting in 2021. The duration of this role is ongoing and the specific responsibilities are not provided.

Casey Paragin has a strong educational background in social sciences. They first pursued a Bachelor of Science (B.S.) degree in Sociology and Psychology at The Ohio State University from 1993 to 1998. After completing their undergraduate studies, Casey went on to pursue a Master of Arts (M.A.) degree in Sociology at the same university from 1998 to 2001. Following their successful completion of the M.A. program, they continued their education at The Ohio State University and obtained a Master of Education (M.Ed.) degree in Social Studies Education from 2001 to 2002.