Susie Dirks

Susie Dirks is currently the Head of Product at Knapsack. Prior to their current role, Susie was the Director of Product Management at New Relic, Inc. from June 2015 to September 2020. In this role, Susie led the PM team to successfully pivot the company's pricing model, account structure, and user access as New Relic moved to user-based pricing for 10KK customers.

Susie began their career at Black Duck Software in October 2003 as a Product Manager and was quickly promoted to Sr. Product Manager. During their time at Black Duck Software, Susie was responsible for defining and launching the company's next generation platform for their full product suite as well as two new products. Susie's success at Black Duck Software can be attributed to their experience as a sales engineer and their ability to leverage customer acumen to make informed decisions.

Susie Dirks completed their undergraduate degree at Cornell University in Electrical Engineering. Susie then went on to get a certification from the Pragmatic Institute in Pragmatic Marketing.

They are on a team with Andrew Rohman - Head of Customer Success, Ryan Peterson - VP, Marketing, and Evan Lovely - CTO. Susie Dirks reports to Chris Strahl, CEO.