Alpa Shah

Alpa Shah is a seasoned professional with extensive experience in customer experience and operational management within the banking sector. Currently serving as Vice President and Head of Customer Experience for Cards at Kotak Mahindra Bank since September 2022, Alpa previously held various leadership roles at Axis Bank from August 2012 to October 2022, focusing on process re-engineering and customer experience. Alpa's background includes managerial positions at PayMate India Pvt. Ltd., Citigroup, and HDFC Ltd., where responsibilities ranged from program management to team leadership, and operations governance. Alpa holds an MBA in Finance from the University of Mumbai, along with multiple financial management diplomas and degrees in Zoology.