Ray van Voorhis

Senior Manager, Customer Care at Lattice

Ray Van Voorhis has a diverse work experience spanning multiple industries. Ray is currently a Senior Manager in Customer Care at Lattice, a position they have held since January 2022. Previously, they worked as a Manager in Customer Care at Lattice from April 2020 to December 2021.

Before Lattice, Ray worked at Justworks, where they held various roles in customer support management. Ray was the Director of Customer Support from June 2019 to April 2020, the Senior Manager of Customer Support from January 2018 to June 2019, and the Customer Support Manager from August 2016 to January 2018. Ray also briefly served as an Account Manager at Justworks from May 2016 to July 2016.

Prior to Justworks, Ray worked at GoECart as a Technical Support staff member from August 2015 to May 2016. Ray also gained experience at Groupon, where they served as a Site Edit Manager from July 2014 to August 2015.

Before transitioning to the corporate sector, Ray worked as an English Professor at Guangxi Normal University from August 2013 to July 2014. Ray started their career at Groupon as a Site Editor from November 2010 to August 2013, where they were responsible for correcting live site issues, processing announcements and refunds, and tracking root causes for editorial management.

Ray's early career includes positions as a Language Instructor at Chung Dahm Institute from 2009 to 2010, and again from 2007 to 2008. Ray was responsible for educating students in English language skills and attended workshops on leadership and teaching methodology.

Ray also gained research experience as a Research Assistant in Dr. Hu's Paleolimnology Lab from 2004 to 2006. Their responsibilities included chemically isolating and processing ancient pollen granules, preparing and identifying ancient remains, and extracting sediment cores. Ray also worked as a Research Assistant in Dr. Korban's Genetics Lab from 2002 to 2004, where they conducted independent research and presented findings on genetic techniques.

Overall, Ray Van Voorhis has a rich background in customer support management, teaching, and research spanning various industries and roles.

Ray Van Voorhis attended the University of Illinois Urbana-Champaign from 2002 to 2006, where they obtained a Bachelor of Science (B.S.) degree in Honors Biology and East Asian Language and Culture. In 2004, they briefly studied at Beijing Foreign Language University, however, no degree or field of study information is available for this period.

Links

Previous companies

Justworks logo
Groupon logo
Pulse Commerce logo

Timeline

  • Senior Manager, Customer Care

    January, 2022 - present

  • Manager Customer Care

    April, 2020